Marketing, life, the internet and LOLcats. Brought to you by Nathan McDonald.

Thursday, 3 February 2011

Why Customer Service in Social is not Fair (via Conversation Agent)

Depending on the organization's karma, not being there may not be an option anymore. However, being more responsive than through normal channels, "DM me your account and we'll take care of things", sets a bad precedent.

Posted via email from BACKWARDS.TV

No comments: